IT asset lifecycle management, from purchase to disposal
Restart accompanies your company's equipment from acquisition to disposal: we buy, configure, deliver, support, store, redeploy and finally buy back or write off your laptops and phones — in 120+ countries, through one partner portal.
- Full lifecycle, one partner
- 120+ countries
- Replacement in 4 h – 2 days
- 24/7 support
Who it's for
One partner and one portal instead of a vendor per country.
New hires equipped, leavers' devices collected.
Favourable purchase terms, extended warranties and buyback.
The device lifecycle, handled end to end
Each stage links to the service that covers it. Use one, several, or all of them.
- STAGE 1ProcureBest price and extended warranties
- STAGE 2ConfigureABM, MDM and Intune enrolment
- STAGE 3Deliver & onboardWelcome box before day one
- STAGE 4Track & storeInventory, tags, warehouses
- STAGE 5Support & replaceRepairs and Golden Box
- STAGE 6Retrieve & redeployCollected, serviced, reissued
- STAGE 7Buy back or write offFair value or documented write-off
How it works
Request
Your team opens a ticket in the Restart partner portal.
Procure & configure
We source the device and set it up with ABM, MDM or Intune.
Deliver & onboard
Insured, tracked delivery to the office or the employee's home.
Support & replace
24/7 support, repairs and fast replacement devices.
Retrieve & reuse
We collect, service and redeploy — or buy back and write off.
Repair, maintenance and replacement
Our specialists service equipment through authorised service centres. After each use, devices are cleaned and maintained — including thermal-paste replacement and internal dust cleaning — and prepared for reissue.
- Warranty and post-warranty repair with quality parts and assemblies only.
- Golden Box: we replace equipment while the original is being serviced.
- Fast replacement: typically 4 hours to 2 business days, depending on location.
- 24/7 support for your employees and IT team.
Buyback, trade-in and write-off
At the end of its useful life, equipment leaves your books cleanly — with value recovered where possible and documents where not.
- Trade-in at fair market value for depreciated equipment.
- Disk erasure where necessary and possible.
- Write-off of faulty equipment, with write-off documents.
- Loyalty programme: personal benefits for your employees when buying computers and smartphones.
Devices and brands
Laptops, desktops, phones and network equipment from the brands your company already uses — and others on request.
- Apple
- Dell
- Lenovo
- HP
- Cisco
- MikroTik
Where and how fast
See every office and focus market on the Global Coverage page.
| Where | What we provide | How fast |
|---|---|---|
| Germany, Poland, Ukraine, UK, USA, Mexico | Local Restart office in the country | Replacement equipment: 4 hours to 2 business days, depending on location |
| Other countries (120+ in total) | Procurement and delivery with insured, tracked shipping; remote setup with ABM, MDM or Intune | Confirmed per country in your quote |
| Onboarding and offboarding | Handled through tickets in the partner portal | Starts within 2 hours of the ticket |
Trusted by fast-growing teams
Frequently asked questions
We already have equipment. Can we still start with Restart?
Yes. We inspect your existing equipment, move it to our warehouses and manage it from then on through our ticketing system, together with any new devices.
Can we try Restart before signing a long-term contract?
Yes. You can work with us for two months on a trial basis. If you are satisfied, cooperation continues under a contract that extends automatically.
How fast can you replace a broken laptop or phone?
Replacement equipment typically arrives within 4 hours to 2 business days, depending on the employee's location. With our Golden Box service we can also replace a device while the original is being serviced, so the employee keeps working.
Do you repair devices?
Yes. We provide warranty and post-warranty repair through our authorised service centres, using only quality parts and assemblies. Equipment returned after use is cleaned and serviced — including internal dust cleaning and thermal-paste replacement — before it is issued again.
What happens to old or faulty equipment?
At the end of its useful life we buy equipment back at a fair market value (trade-in), with disk erasure where necessary and possible. Faulty equipment is written off, and you receive the write-off documents.
Which countries does Restart cover?
Restart supplies and supports company IT equipment in 120+ countries. We have our own offices in Germany (Cologne, headquarters), Poland, Ukraine, the USA, the UK and Mexico. If you are hiring in a country you don't see on our coverage page, ask us — we will confirm delivery and setup options for that country in your quote.
Tell us where your team is. We'll handle the devices.
Share the countries, the number of employees and what you need — procurement, setup, onboarding, support or retrieval. We'll come back with a proposal.
- Two-month trial cooperation
- 120+ countries, offices in six
- 24/7 support and partner portal
Request a quote
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