Frequently asked questions

Through our partner portal — a ticketing system where you manage onboarding, offboarding, repairs, equipment upgrades and trade-ins. Ticket creators get real-time status updates, and your IT team can manage the whole process.

Yes. We inspect your existing equipment, move it to our warehouses and manage it from then on through our ticketing system, together with any new devices.

Yes. You can work with us for two months on a trial basis. If you are satisfied, cooperation continues under a contract that extends automatically.

Yes. Our customer support works 24/7.

Restart supplies and supports company IT equipment in 120+ countries. We have our own offices in Germany (Cologne, headquarters), Poland, Ukraine, the USA, the UK and Mexico. If you are hiring in a country you don't see on our coverage page, ask us — we will confirm delivery and setup options for that country in your quote.

Replacement equipment typically arrives within 4 hours to 2 business days, depending on the employee's location. With our Golden Box service we can also replace a device while the original is being serviced, so the employee keeps working.

We use quality packaging, insure each shipment and work with delivery services that have a proven track record. The recipient gets a tracking number, so they know exactly when the equipment will arrive.

New employees receive a welcome box with their equipment just before their start date. Onboarding starts within 2 hours of the ticket.

We work with a wide range of equipment, including Apple, Dell, Lenovo, HP, Cisco and MikroTik. Tell us which models your company uses and we will source and configure them.

Yes. We add Apple equipment to Apple Business Manager (ABM), which makes management easier and keeps your company the registered owner under any circumstances, and we assign the MDM solution you use.

Yes. We work with Microsoft Intune cloud services to manage Microsoft endpoints alongside your Apple devices.

Yes. Employees can select their work equipment from the stock in our warehouse, as specified in the ticket your team creates.

We register every device in a database, add asset stickers if you need them and keep an up-to-date list of the equipment in stock and assigned to each employee.

We enrol Apple devices in Apple Business Manager, work with Microsoft Intune for Windows endpoints and implement MDM solutions with our integration partners. MDM lets your IT team block untrusted apps, configure devices remotely according to company policy, encrypt data, and locate, lock or wipe a lost device. When equipment is traded in, we erase the disks where necessary and possible.

Your team opens an offboarding ticket in the partner portal. We collect the equipment, and everything that comes back to our warehouse is serviced immediately and prepared for the next employee.

At the end of its useful life we buy equipment back at a fair market value (trade-in), with disk erasure where necessary and possible. Faulty equipment is written off, and you receive the write-off documents.

Pricing depends on the services you use, the countries your employees are in and the number of devices. You receive an individual quote. When we purchase equipment for you, we negotiate favourable terms, including price and extended warranties.

Yes. We provide warranty and post-warranty repair through our authorised service centres, using only quality parts and assemblies. Equipment returned after use is cleaned and serviced — including internal dust cleaning and thermal-paste replacement — before it is issued again.

Yes. Our loyalty programme gives your employees personal benefits when they buy computers and smartphones. Employees join by e-mailing us from their work e-mail address.