Employee onboarding and offboarding: devices ready on day one, returned on the last
Restart equips every new hire with configured equipment in a welcome box just before their start date, and collects it again when they leave. Onboarding starts within 2 hours of the ticket, in 120+ countries, managed through one partner portal.
- Starts within 2 h of the ticket
- Welcome boxes
- Retrieval & redeployment
- 120+ countries
Who it's for
Every new hire is equipped before day one — in any country.
Devices arrive configured with ABM, MDM or Intune; returns are tracked.
Real-time ticket updates show where each request stands.
What's included
Our partner portal simplifies onboarding and offboarding. Within two hours of a ticket, our process coordinates the information and steps needed for a smooth transition, and the ticket creator receives real-time updates.
- Onboarding tickets. Request equipment for a new hire in the partner portal; your IT team stays in control.
- Welcome box. New employees receive a welcome box with their equipment just before their start date.
- Pre-configured devices. Laptops and phones are enrolled in ABM, MDM or Intune before shipping.
- Equipment choice. Employees can pick work equipment from the warehouse stock specified in the ticket.
- Offboarding and retrieval. We collect equipment from employees who leave.
- Service and redeployment. Returned devices are serviced immediately and prepared for the next employee.
- Corporate gifts. On request: corporate gifts with your company logo.
- Loyalty programme. Individual loyalty programmes with personal benefits for your employees.
How it works
Ticket
HR or IT opens an onboarding ticket in the partner portal.
Prepare
We pick or procure the device and configure it.
Welcome box
Delivered just before the employee's start date.
Support
24/7 support, repairs and replacements while they work.
Offboard
We retrieve, service and redeploy the equipment.
Devices and brands
Laptops, desktops, phones and network equipment from the brands your company already uses — and others on request.
- Apple
- Dell
- Lenovo
- HP
- Cisco
- MikroTik
Where and how fast
Restart works in 120+ countries. See the full list of offices and focus markets on our Global Coverage page.
| Where | What we provide | How fast |
|---|---|---|
| Germany, Poland, Ukraine, UK, USA, Mexico | Local Restart office in the country | Replacement equipment: 4 hours to 2 business days, depending on location |
| Other countries (120+ in total) | Procurement and delivery with insured, tracked shipping; remote setup with ABM, MDM or Intune | Confirmed per country in your quote |
| Onboarding and offboarding | Handled through tickets in the partner portal | Starts within 2 hours of the ticket |
Trusted by fast-growing teams
Frequently asked questions
When do new employees receive their equipment?
New employees receive a welcome box with their equipment just before their start date. Onboarding starts within 2 hours of the ticket.
What happens to equipment when an employee leaves?
Your team opens an offboarding ticket in the partner portal. We collect the equipment, and everything that comes back to our warehouse is serviced immediately and prepared for the next employee.
Can employees choose their own equipment?
Yes. Employees can select their work equipment from the stock in our warehouse, as specified in the ticket your team creates.
How do we send requests to Restart?
Through our partner portal — a ticketing system where you manage onboarding, offboarding, repairs, equipment upgrades and trade-ins. Ticket creators get real-time status updates, and your IT team can manage the whole process.
Do you have a programme for our employees?
Yes. Our loyalty programme gives your employees personal benefits when they buy computers and smartphones. Employees join by e-mailing us from their work e-mail address.
Which countries does Restart cover?
Restart supplies and supports company IT equipment in 120+ countries. We have our own offices in Germany (Cologne, headquarters), Poland, Ukraine, the USA, the UK and Mexico. If you are hiring in a country you don't see on our coverage page, ask us — we will confirm delivery and setup options for that country in your quote.
Tell us where your team is. We'll handle the devices.
Share the countries, the number of employees and what you need — procurement, setup, onboarding, support or retrieval. We'll come back with a proposal.
- Two-month trial cooperation
- 120+ countries, offices in six
- 24/7 support and partner portal
Request a quote
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